All orders will be processed online as the customer describes and designs the decor in need. If there is any questions as to what may be looking for or needing a phone call and or additional email will be needed. Customer must supply us with a valid email and phone number for this reasoning. The floral designer wants to make sure the product is exactly to the liking of the customer. By Request, a customer may ask for a photo of the product prior to finishing to make sure it is to there liking.